Cannot login as admin even after password change

Description

Cannot login as admin, the admin UI states invalid username or password even after admin password change

I reset the password already just in case with :
cpcmd auth:change-password ‘NEWPASSWORD_HERE’
Also tried without quote :
cpcmd auth:change-password NEWPASSWORD_HERE
Even received the confirmation by email

Tried to restart apiscp service, and ran upcp -sb and upcp

Tried to reboot the server as well
Still cannot login
I do have access with ssh (pub key auth)

I also followed this guide to add an additional admin and changed his password with no luck

cpcmd -u NEWUSER auth:change-password 'NEWPASSWORD'
This command did change the password but I cannot login

I only achieved to login as a subadmin account (like a regular customer)

Expected Behavior

login should work as admin

Actual Behavior

it says invalid username or password

Environment

**ApisCP version:
revision: 5723928cbbd966a710a75b485e2263d6ff4abba5
timestamp: 1732986531
ver_maj: 3
ver_min: 2
ver_patch: 45
ver_pre: ‘’
dirty: false
debug: false

**Operating System: 4.18.0-513.5.1.el8_9.x86_64

IP restrictions are enabled on that account.

1 Like

Nice catch !
It was indeed IP restriction.

Thank you