Frontend crashes with site_get_account_quota crash

Snowy · September 24, 2023, 11:49am

Frontend Crashes with `site_get_account_quota: crash`

Description

Unable to access site admin due to frontend crashing.

Steps to Reproduce

Setup account as usual
Access account using login as or via logging in as the actual user

Expected Behavior

Dashboard opens up

Actual Behavior

Blank page
/usr/local/apnscp/storage/logs/php-fpm.log states "site_get_account_quota": crash or other nasty error detected

Environment

ApisCP version: 3.2.38
Operating System: 4.18.0-477.27.1.el8_8.x86_64

Additional Information

This is a different server to the one I was previously having issues with. I just appear to be a magnet for bugs.

Snowy · September 24, 2023, 4:00pm

Worked it out, something was borked with GRUB.

msaladna · September 25, 2023, 11:11am

xfs install without SELinux enabled. Most Alma/Rocky images that I see have SELinux enabled, as this is the default. An automated reboot disarms SELinux, which also deploys the updated kernel boot options that enables user/group/project quotas.

eckconz · September 27, 2023, 8:52am

I have had this issue only with OVH dedicated servers.

xfs quota needs to be enabled or you will get a white screen when trying to create an account if quota is not enabled.

I had this on RHEL 8.8 and a fresh install of ApisCP, as OVH don’t have a good iso install system I converted from Alma and Rocky on 2 different servers.

miniunis · October 28, 2023, 9:02am

I’m having the same problem with a hetzner cloud server, based on the comments I tried to get SELinux enabled but it appears that is not possible to enable SELinux (at least with the steps that I could find online, check grub config and change SELinux config, and nothing works).
@Snowy What did you do exactly to get it running? Maybe that could help me and others

msaladna · October 28, 2023, 11:40pm

Reboot the server. An automated reboot happens if SELinux is disabled, which brings up the kernel with quota support for xfs.

Technical reason is a limitation in utilizing handlers dynamically. Instead of triggering a reboot if xfs parameters change, a reboot is done when SELinux state changes, which happens with most provider images.